In the car rental industry, good customer service means being able to understand and respond to the needs of customers. Today, more and more international travellers expect to be able to communicate in English.
Fortunately, a great many of the things that a typical car rental customer is likely to ask for or say to one of your employees can be predicted – and your staff can learn to recognise and to respond to a wide range of the most job-useful English words and phrases and sentences very quickly.
We provide a package of trial materials for HR, Pre & Post-Test:
1. Selected learners for the trial will be given an oral Pre-test, to measure how much of the content they already know. This test involves asking them just 12 questions & each test will take about five minutes.
2. The assessor, scores each response 0-4, on three different criteria.
3. The learners then practise with the car-rental unit for two weeks – 30 minutes a day, five days a week, for a total of five hours practise.
4. After 2 weeks, the learners are given an oral Post-test, similar to the Pre-test but with different questions. The difference between the two scores for each learner will indicate effectiveness.
Please complete form below so that we may be in contact to discuss a free trial, our methodology & provide some case studies.