When your hotel housekeepers are able to communicate effectively with English-speaking guests, everyone wins. You get happier customers, better word of mouth, more repeat business, and employees with better job satisfaction.
Housekeepers are frontline customer service people, and they need to be able to understand and respond to requests from guests. Today, more and more international travellers expect to be able to communicate in English.
We provide a package of trial materials for HR, Pre & Post-Test:
1. Selected learners for the trial will be given an oral Pre-test, to measure how much of the content they already know. This test involves asking them just 12 questions & each test will take about five minutes.
2. The assessor, scores each response 0-4, on three different criteria.
3. The learners then practise with the two Housekeeping units for two weeks – 30 minutes a day, five days a week, for a total of five hours practise.
4. After 2 weeks, the learners are given an oral Post-test, similar to the Pre-test but with different questions. The difference between the two scores for each learner will indicate effectiveness.
Please complete form below so that we may be in contact to discuss a free trial, our methodology & provide some case studies.